Shipping policy

At Wavederm, we aim to process and dispatch your order as quickly as possible.

Order Processing

All orders are processed within 1–2 business days of receiving your order and payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

If there is an unexpected delay in dispatching your order, we will contact you as soon as possible.

Wavederm Pro LED Light Therapy Devices

  • Free Standard Shipping is included Australia-wide on all Wavederm Pro LED Light Therapy device orders.

  • Express Shipping is available for an additional $25.

  •  Your preferred shipping option can be selected at the checkout.

  • Orders are shipped via one of our courier services or Australia Post.

  • A signature is required on delivery to ensure your device is received safely.

Skincare Orders

Shipping costs for skincare products are calculated at checkout based on the size of your order and delivery location.

Standard or Express Shipping are available for skincare orders, your preferred option can be selected at the checkout.

All skincare orders are shipped with tracking via one of our courier services or Australia Post.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Your shipping confirmation email will include:

  • Your tracking number.

  • A link to monitor the progress of your delivery, including estimated delivery date.

You can also view your tracking information at any time by logging into your Wavederm account and viewing your order history.

Delivery Timeframes

Delivery times vary depending on your location and the shipping carrier. Estimated delivery times are:

Standard Shipping

  • Metro areas: 2–5 business days

  • Regional areas: 3–7 business days

  • Remote locations: 5–10 business days

Express Shipping

  • Delivery timeframes are determined by Australia Post or by the courier service and may vary depending on your location.

Please note these are estimated delivery times only and may vary during peak periods, public holidays or due to circumstances beyond our control.

Delivery Information

Please ensure your shipping address is accurate when placing your order. Wavederm cannot accept responsibility for delays or additional shipping charges resulting from incorrect or incomplete delivery information.

If no one is available to sign for your Wavederm Pro LED Light Therapy device, the carrier may leave a collection card or contact you to arrange re-delivery in accordance with their delivery procedures or it may be taken to a parcel collection point.

Unclaimed & Returned Parcels

If your parcel is returned to Wavederm because:

  • It was not collected from Australia Post or a courier collection point within the required collection period.

  • Delivery was unsuccessful due to an incorrect or incomplete shipping address provided at checkout.

  • The parcel was returned to sender for reasons beyond Wavederm's control.

Additional shipping charges will apply if you wish to have your order re-dispatched.

If you choose not to have your order re-shipped, or if we are unable to contact you to arrange re-delivery within a reasonable timeframe, your order will be cancelled and refunded less the original shipping charges (where applicable) and a 10% restocking fee.

Please ensure your shipping address and contact details are correct when placing your order to avoid delays and additional charges.

Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact our Customer Care team as soon as possible. We will work with the shipping carrier to investigate the issue and assist in resolving your claim.

Contact Us

If you have any questions about shipping or delivery, please contact our Customer Care team at:

Email: info@wavederm.com.au