Refund policy

At Wavederm, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our policy below.

Wavederm™ Pro LED Devices

Due to the nature of professional electrical equipment, change of mind returns are not accepted for Wavederm Wavederm™ Pro LED devices.

Please contact us before purchasing if you have any questions regarding the suitability of the device for your needs.

If your device arrives damaged, is faulty, or develops a manufacturing fault during the warranty period, please contact our Customer Care team and we will be happy to assist.

12-Month Manufacturer's Warranty

All Wavederm™ Pro LED devices are covered by a 12-month manufacturer's warranty from the original date of purchase against defects in materials and workmanship under normal use.

If a manufacturing fault is confirmed during the warranty period, Wavederm may, at its discretion:

  • Repair the product using new or refurbished parts.

  • Replace the product with the same model or an equivalent model if the original model is no longer available.

  • Replace the faulty component where appropriate.

  • Provide a refund where a repair or replacement is not available or appropriate.

Warranty Exclusions

The warranty does not cover damage or faults resulting from:

  • Accidental damage.

  • Misuse, abuse, neglect, or improper handling.

  • Failure to follow the operating instructions.

  • Unauthorised repairs, alterations, or modifications.

  • Use of unauthorised accessories or power supplies.

  • Improper storage or transportation after delivery.

  • Cosmetic wear and tear that does not affect the performance of the device.

  • Damage caused by fire, flood, power surges or other external events.

Warranty Claims

To make a warranty claim, please provide:

  • Proof of purchase.

  • Your order number.

  • A description of the issue.

  • Photographs or videos showing the fault where possible.

Our support team may assist with troubleshooting before requesting the device be returned for assessment.

If the product is confirmed to have a manufacturing fault covered by warranty, Wavederm will repair, replace or otherwise remedy the issue in accordance with this policy and Australian Consumer Law.

Skincare Products

We accept returns of skincare products within 30 days of purchase.

Eligible customers may choose either:

  • A refund

  • Store credit.

To be eligible for a return, products must:

  • Be unopened and unused.

  • Be in their original packaging.

  • Be returned within 30 days of purchase.

  • Be accompanied by proof of purchase.

Original shipping cost are non-refundable and customers are responsible for the cost of return shipping.

Allergic Reactions

If you experience an allergic reaction to a Wavederm skincare product, we may accept a return provided that:

  • The request is made within 30 days of purchase.

  • No more than 20% of the product has been used.

  • Proof of purchase is provided.

  • Clear photographs of the skin reaction are supplied.

  • The product is returned to Wavederm.

Eligible customers may choose either a refund or store credit.

We recommend performing a patch test before first use, particularly if you have sensitive skin or a history of allergies.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please notify us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging.

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds or warranty claims, please contact our Customer Care team.

Email: info@wavederm.com.au